Answers to the Questions We Hear Most

VoIP (Voice over Internet Protocol) is a technology that lets you make voice calls over an internet connection instead of a traditional phone line. It converts sound into digital signals and transmits them over the internet, enabling cost-effective and flexible communication.

One of the big advantages of VoIP is flexibility in the endpoint devices you can use:

• Desktop phone: Any standard VoIP manufacturer phone, such as Poly, Cisco, or Yealink.
• Computer softphone: Our service includes a free web-based softphone that turns your PC or Mac into your phone. All you need is a USB headset.
• Smartphone: With our free mobile app, you can take all your TelCloud communication tools with you wherever you go.

Our TelCloud VoIP service includes calling anywhere in Canada and the continental US for one flat rate. International destinations can be added as a billable feature on request.

Yes. We port your existing number from your current provider, similar to switching cell phone providers. Once we have all the necessary documents, it typically takes 5 to 10 business days to complete.

VoIP quality has improved dramatically thanks to better internet infrastructure. Call quality is only as good as the weakest link in the connection, so when we set you up, we make sure every important component meets the required standard:

• We start with your internet connection, confirming it can carry a constant, quality stream between our data centre and your office.
• Next we look at your internal LAN to make sure it's configured properly and won't introduce congestion or errors.
• Finally we make sure your router and firewall are configured correctly.

Yes. This is one of the practical marketing benefits of VoIP: you can have a local phone number from almost any metropolitan area in Canada or the US. It's especially useful for establishing a local presence in cities you'd like to service.

Hosted VoIP is a cloud-based phone system where the provider manages and maintains the infrastructure. You access the system over the internet to make and receive calls, with no on-site hardware or complex setup. It offers scalability, flexibility, and cost savings, since you only pay for the services you use.

Pricing is a simple monthly per-user fee that depends on your company's size and requirements, plus any additional features you choose to add. Common add-ons include:

• Call Recording to record calls for later review
• Call Queuing to hold incoming calls until an agent is free
• Call Centre with real-time and historical reporting on queue volume, wait times, talk time, service level, and abandoned calls
• Call Back so callers can leave their number instead of waiting on hold
• Audio & Video Conferencing with screen share, chat, and file transfer
• Text to Speech to turn typed greetings into voice files
• Voicemail to Email with transcription so you never miss a message
• CRM Integration to make calls from your CRM with automatic contact pop-ups
• Microsoft Teams Integration to make and receive calls from Teams

For a quote tailored to your business, book a quick call.

• Free calling anywhere in North America
• Receive calls on any device tied to your extension: softphone, web phone, or desk phone
• Make and receive calls anywhere you have an internet connection
• Voicemail to email with transcription
• CRM Integration with automatic call logging for sales tracking
• Call Recording, Call Queuing, and full Call Centre reporting
• Call Back, Audio & Video Conferencing, and Text to Speech

• Cost savings: Lower rates on long-distance and international calls, with no need for separate phone lines.
• Flexibility and scalability: Add or remove users and features as your business changes, without major infrastructure work.
• Enhanced features: Voicemail-to-email, call forwarding, video conferencing, and integration with your other business tools.
• Mobility: Make and receive calls anywhere with an internet connection, supporting remote work.
• Improved reliability: With proper setup and internet redundancy, VoIP stays up even when traditional lines have trouble.

PBX stands for Private Branch Exchange, essentially your own internal phone network. If you have an office with 50 employees, you don't want 50 separate phone lines wired individually. Instead you bring in a few lines, or preferably a SIP trunk, and connect it to your PBX. The PBX then routes calls among all your office phones however you've programmed it.

That light is usually triggered when someone presses "0" after reaching your extension with no answer. It happens all the time. To clear it:

• Press the SPEAKER button.
• Dial 773.
• Press the SPEAKER button again to hang up.

The light should now be out.

Press the SPEAKER key and enter 728, then dial two digits for the hour (24-hour format), two digits for the minutes, and press SPEAKER. Full instructions for every NEC model are in our Knowledge Base.

Yes. We have free reference material for the NEC Elite IPK family, including a voicemail cheat sheet in our Knowledge Base. For anything you can't find there, contact us and we'll send it over.

Yes. Reach out and we'll provide the NEC Elite IPK II reference material you need. Our Knowledge Base also covers common IPK II tasks like time and date programming.

Yes. The Knowledge Base has SV8100 guides for speed dial, call pickup, time and date, and more. For the full manual, contact us.

We provide emergency service for NEC, Nortel, Nitsuko, and IPitomy business telephone systems across Greater Toronto, Mississauga, Oakville, Burlington, Hamilton, Cambridge, Vaughan, and Markham.

Call us at (416) 410-4654 and we'll be glad to help. Additional emergency charges may apply for non-maintenance subscribers.

Yes, we offer several manufacturers' solutions that connect to Digital PRI ISDN lines. That said, the trend today is toward SIP trunks, which deliver better overall value. Call (416) 410-4654 and ask for a PRI trunk advisor, or request a free quote.

Yes. We offer several manufacturers' solutions for connecting VoIP, SIP trunks, and SIP lines, each with its own capabilities and pricing. Call (416) 410-4654 and ask for a SIP trunk advisor, or request a free quote.