Services - Inline Communications
Serving the GTA Since 1993

Modern VoIP. Legacy Support.
One Local Team
That Knows Your Business

From migrating you off an aging NEC system to running your hosted VoIP platform day to day, we handle the full range of business communications so you do not have to piece it together yourself.

Get a Free Assessment Book a 20-Minute Call
Hosted VoIP Platforms

TelCloud and TelCloud Flex

Our two hosted PBX platforms cover everything from small single-location businesses to distributed teams with dozens of remote agents. Both run in Inline's data center, managed by us, billed as a monthly subscription.

Premium Hosted PBX
TelCloud
Our flagship hosted phone system. Full call center capabilities, advanced reporting, CRM integrations, and everything a growing GTA business needs in one platform.
  • Web and smartphone softphone apps for every user
  • Full call center with ACD, agent queues, and overflow routing
  • Live agent wallboard and real-time dashboards
  • Historical and real-time reporting by agent, department, and location
  • Call recording with searchable archive and quality monitoring
  • Voicemail to email with audio and text transcription
  • SMS messaging and team chat
  • CRM integrations including Salesforce, HubSpot, Zoho, and Microsoft Teams
  • Audio and video conferencing with screen sharing
  • Multi-site support connecting all locations under one platform
  • All Canada and US calls included, no long distance charges
  • 99.9999% uptime with redundant power and network connections
Best for
Businesses that want the full suite: call center, reporting, integrations, and a platform that grows with them
Hosted PBX
TelCloud Flex
A straightforward, cost-effective hosted phone system for businesses that need reliable VoIP with the essentials covered and no more than that.
  • Web and smartphone softphone apps
  • Auto attendant, ring groups, and basic call routing
  • Voicemail to email with audio attachment
  • Call recording available as an add-on
  • Open SIP platform compatible with most existing desk phones
  • All Canada and US calls included
  • Automatic platform updates at no additional cost
Best for
Smaller businesses or those replacing a legacy system on a tighter budget who want reliable hosted VoIP without the premium features
Start Here

Free Telecom Assessment

We audit your current setup at no charge and show you exactly where you are overpaying, what is at risk, and what a modern system would actually cost you. No sales pressure, no obligation.

Book Your Free Assessment
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Line and billing auditWe find unused lines, auto-renewed contracts, and features you are paying for but never turned on.
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Call flow reviewWe map how calls move through your business today and identify gaps causing missed calls or poor customer experience.
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Cost comparisonWe show you what a modern hosted platform would cost versus what you are paying now, with no assumptions.
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Written recommendationYou leave with a clear picture of your options and a recommendation you can act on whenever you are ready.
Legacy System Support

Still on NEC, Avaya, or Switchvox?

We support and maintain legacy business phone systems across the GTA. Whether you need emergency repair, ongoing maintenance, or help planning a migration on your own timeline, we have done it before.

NEC
NEC Phone Systems
We support NEC SV8100, SV9100, and SL2100 systems across the GTA, including emergency repair, programming changes, and full migrations to hosted VoIP.
  • Emergency on-site repair and parts sourcing
  • System programming and call flow changes
  • Voicemail and auto attendant configuration
  • Migration planning and phased cutover
  • New phone additions and user changes
AVAYA
Avaya Phone Systems
Legacy Avaya IPO and BCM systems are still running in many GTA businesses. We can keep them running, make changes, or help you plan a move to a modern platform when you are ready.
  • Avaya IP Office and BCM support
  • On-site and remote troubleshooting
  • System programming and user management
  • Migration assessment and planning
  • Hardware sourcing for aging systems
SWITCHVOX
Sangoma Switchvox
Switchvox is a platform we both support and host. Whether you are on an existing on-premises Switchvox or looking to move it to Inline's hosted environment, we handle both.
  • On-premises Switchvox maintenance and repair
  • Software updates and security patching
  • System programming and call flow changes
  • Migration to Inline's hosted Switchvox environment
  • Training for administrators and end users
How We Work

Migration, Setup, and Ongoing Support

We do not hand you a login and walk away. Every Inline client gets a managed migration, hands-on setup, and a local team to call when something comes up.

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System Audit and Planning
Before anything moves, we document your current setup, map your call flow, and identify everything that needs to carry over. Nothing gets missed.
  • Full inventory of numbers, extensions, and lines
  • Call flow documentation and gap analysis
  • Migration timeline and cutover plan
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Number Porting
We handle all number porting from your existing carriers. You keep every number you have. We manage the process and absorb the coordination.
  • Port from any Canadian carrier
  • Consolidate numbers from multiple providers
  • Zero downtime porting process
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Configuration and Programming
We build out your system completely before go-live. Auto attendants, call queues, voicemail, ring groups, extensions, everything configured to match how your business actually works.
  • Auto attendant scripting and recording
  • Call queue and routing logic
  • CRM and Teams integration setup
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Staff Training
Every migration includes training for your team. We walk staff through their phones, softphones, voicemail, and any features they will use day to day.
  • On-site and remote training sessions
  • User guides provided for every staff member
  • Admin training for whoever manages the system
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Ongoing Remote Support
Changes, troubleshooting, new staff, new locations. We handle it all via screen share with same-day availability in most cases. You call us, we pick up.
  • Screen share support for any change or issue
  • Same-day response for active clients
  • No ticket queue, no offshore call centre
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On-Site GTA Service Calls
When something needs to be done in person, we come to you. Hardware installs, cable runs, desk phone deployments, and emergency visits across the GTA.
  • Toronto, Mississauga, Brampton, Oakville and surrounding areas
  • New location setups and hardware deployments
  • Emergency dispatch available
Next Step

Find Out What Your Current System Is Actually Costing You

A free 20-minute call with a local GTA expert. No pressure, no scripts. Just an honest look at what you are running and what it would take to do better.

✓ Free Telecom Buyer's Guide included
✓ No commitment or obligation
✓ Local team responds within one business day

Prefer to talk now? Call 416-800-2695