Reena Foundation VoIP Migration

The Reena Foundation's Migration to Hosted VoIP from Traditional NEC PBX

Since 1973, Reena has been providing supportive housing, programming, and community services for individuals with diverse abilities. With a large staff spread over dozens of locations including group homes requiring residential phone lines, a robust and cost-effective communications solution is essential.

Challenges

• Reena was running two NEC SV8100 PBX systems requiring thousands of dollars a month in phone lines, manufacturer support, and local technician support.
• IT staff regularly had to reach out for outside assistance to make any changes to the phone system.
• Phone numbers were spread across many different carriers with no central management.
• No ability for staff to work remotely from home.
• Dozens of locations including group homes each required their own phone infrastructure.

Solutions

• Migrated to a hosted Switchvox VoIP platform in Inline's data center, eliminating costly PRI and analog phone lines.
• Inline handled the full porting process, consolidating hundreds of numbers from many different carriers into one Inline account.
• Reena now receives one consolidated monthly bill for all telecom services.

Benefits

• Staff can stay connected while working from home using virtual softphones on their home computer.
• Hosted cloud solution offers multiple redundancies for power and network; a local outage at one location does not affect the rest.
• SIP trunks allow Reena to scale effortlessly with no channel or extension limits.
• All calls to the US and Canada are included at no extra charge.
• IT staff can manage everything remotely through an online portal with no on-site visits required.