Mr Safety Shoes Analog to VoIP Migration

Migrating Mister Safety Shoes from Nortel to Hosted Switchvox VoIP

Mister Safety Shoes is a Canadian nationwide retail chain with over 30 locations in Ontario and Alberta. With new stores opening every year, they require a communications solution that can move as fast and be as flexible as they are.

Challenges

• Each location had to purchase and maintain its own independent Nortel phone system; every new store required a new PBX purchased, configured, and installed.
• Servicing and maintaining these systems cost significant money in technician know-how and travel time.
• No easy way to communicate store-to-store or route calls to a central location. Multiple bills from different telecom providers in different cities.
• No way for employees to stay connected while working from home, reducing the potential talent pool.

Solutions

• Mister Safety Shoes opted for a single cloud-hosted Switchvox solution from Inline.
• SIP trunks configured for inbound and outbound calling, ensuring every call is answered regardless of volume spikes.
• Hosted in Inline's data center with 99.9999% uptime through multiple redundant power and network connections.

Benefits

• Standardized deployments make opening new locations straightforward with no hardware purchases required.
• Centralized programming allows every store's phones and customer experience to be managed from one online portal.
• Customers calling a local store can be routed to a national call center, standardizing service quality.
• Customer support agents can be hired from across Canada using web phone and cellphone clients.
• Detailed call reporting across all locations supports evidence-based business decisions.
• No long distance charges; all calls to Canada and the US are included.
• Retail locations can call each other or head office using simple three-digit internal extensions.
• Billing based only on concurrent lines actually used; no more paying for unused capacity.