Cardinal Couriers Migration from Legacy Cisco System to TelCloud Hosted PBX Platform

Cardinal Couriers Migration from Cisco to TelCloud Hosted PBX

Cardinal Couriers is a wholly owned Canadian company with a reputation as the most reliable pre-8 a.m. delivery service for time-sensitive goods. Their client base includes some of the largest national and international firms in automotive, agricultural, high-tech, industrial, manufacturing, medical, pharmaceutical, retail, and utility sectors.

Challenges

• Cardinal was locked into Cisco's environment and paying for an expensive MPLS network just to run the phone system.
• No way to run reports or gain insight into phone system operation; no visibility into which extensions were active or unused.
• Spending close to $20,000 a year in Cisco support and licensing with no corresponding benefit.

Solutions

• Inline mapped Cardinal's current phone system and recreated it on TelCloud, Inline's cloud-hosted PBX.
• Open-standard Cisco phones were provided to make the transition painless for employees.
• Expensive MPLS network cancelled in favor of a modern, cost-effective VoIP solution provided by Inline.
• Updated IVRs, call queues, and conference bridges improved call flow and customer satisfaction.

Benefits

• Significant cost reduction by removing costly MPLS networking and Cisco licensing and support packages.
• Inline SIP trunks scale in real time, ensuring customers never receive a busy signal.
• Greater visibility into call flows and customer service through TelCloud dashboard and reporting.
• More intuitive administration, resulting in better call center management and fewer costly service calls.