Call Accounting with CallAnalyst Enterprise Server

A call accounting system is a telecommunications software application that captures, records, and costs telephone usage events. Call accounting systems detect outbound and inbound calls, call ring-outs, call routings, abandoned calls, and other activities.

CallAnalyst Enterprise Server (CES) is a call accounting solution that enables businesses of all sizes to manage their telephone systems and related infrastructure more efficiently and cost-effectively. It addresses three main areas of voice communications management: call reporting, billing, and trunk analysis.

This allows users to monitor and manage multiple phone systems, whether TDM or IP-based, in a network environment. Best suited for organizations with multiple locations, CallAnalyst enables managers to view reports across all locations. CES supports heterogeneous environments with different PBXs and key telephone systems at different locations, with real-time consolidation of call accounting data from all locations. The software runs at the central location and can monitor the phone systems at each remote location without any additional investment at the remote location, providing a significant cost advantage to multi-location businesses.

Features

• E9-1-1 support
• Call reporting with Microsoft SQL Server and MSDE database options, alerts via email, pager, or screen pop, web-based reporting, and high scalability across phones and locations
• Quality monitoring with centralized monitoring and tracking, consolidating data from different phone systems at different locations for easy reporting across the network
• Performance management with time billing and contact management
• Call costing and automated bill-back
• CallAlert! and Fraud Alert
• Traffic analysis and capacity management with extensive trunk capacity usage reports and what-if analysis tools
• Marketing campaign tracking to measure advertising effectiveness
• Rate tables

Benefits

• Cut costs and track employee productivity
• Increase business productivity and optimize resources (infrastructure and staff)
• Optimize marketing budgets
• Enhance security and improve customer service
• Data archival and retrieval
• Network-wide reporting with automated reports generated and sent by email, print, or FTP upload

If you have questions or need assistance, call us at (905) 564-3200.